We Are In This With You
Newmark Homes Customer Service has had to amend its procedures in response to the COVID-19 outbreak. These moments matter to you, and they’re just as important to us, but it is our collective responsibility to first do the right thing which is to keep everyone healthy. As we have been directed by health authorities to practice social distancing in an effort to limit contact and exposure, effective immediately we’ve made the tough decision to limit Customer Service visits to essential appointments only. Essential appointments, considered emergencies, would encompass the following:
- Plumbing leaks
- Roof and window leaks
- Electrical disruptions or malfunctions
- No heat or air conditioning
- No hot water (throughout the entire home)
- Security issues relating to doors and locks
- Nonfunctioning essential appliances (this applies only to your refrigerator/freezer and stove)
We want to, and will do, everything in our power to avoid any delays to these important services, while at the same time, it makes sense that together we need to anticipate there may be some interruption to our regular operations and some services.
Our teams are prepared to amend warranty levels on essential servicing if the need arises. Should delays cause Customer Care appointments to occur after your one-year warranty period, we are committed to extending the warranty to ensure you and your home are looked after.
During this time, you can be certain that we will always be transparent in our approach. We offer you our patience, care and commitment and will always do our best to meet your needs. This is a difficult time for all of us, but we also know it to be true that we are all in this together.